Returns, Refunds, and Exchange Policy
Which purchases are eligible for a refund, return, or exchange?
What should I do if I receive the wrong item?
- In the unlikely event that you received an item different than what you purchased, please send us an email at email@example.com or a private message on Facebook and we'll sort it out for you as soon as possible.
- Please include the following information in your email/PM:
- Full Name:
Order Number (found on your purchase email)
My refund request has been approved, what should I do next?
- You will receive an instruction from our team via text, email, or PM on Facebook.
- If you would like to request for a return or refund, please send us an email at firstname.lastname@example.org with the subject "Return or Refund Request"
- Please include the reason of the return, picture of the product purchased, order number, complete name, address where product will be picked up by the courier.
- ALL REQUESTS ARE SUBJECT FOR APPROVAL. Items that have been used, lost, destroyed, damaged CANNOT BE RETURNED OR REFUNDED.
- Once your refund/return request has been approved, we will have our courier ship the items back to our warehouse and once it has been received, the item will be subject for evaluation.
- Once the item has been evaluated (complete packaging, damage or defect has been verified), we will either send you a replacement or refund your payment via bank deposit or LBC remittance (pick up only at LBC branches).
Delivery & Shipping Policy
Where do you deliver?
- We ship nationwide in the Philippines.
Which courier do you use to deliver my purchase?
- Our primary courier is NinjaVan but you may request for another courier if your area is non-serviceable subject to availability and payment terms. Some couriers do not have cash on delivery service and items will have to be paid via bank deposit or PayPal prior to shipping.
- We can use JRS and LBC.
How soon can I receive my orders?
- For areas within Metro Manila, delivery is within 2-3 business days.
- For areas outside Metro Manila, delivery is within 5-7 business days.
How can I track my orders?
- You will receive the tracking number and tracking information when your order has been shipped. If you have special request or concerns regarding shipment, please send us an email at email@example.com and we will respond to you within 24 hours.