Returns, Refunds, and Exchange Policy
What should I do if I receive the wrong item?
- In the unlikely event that you received an item different than what you purchased, please send us an email at firstname.lastname@example.org or a private message on Facebook and we'll sort it out for you as soon as possible.
- Please include the following information in your email/PM:
- Full Name:
Order Number (found on your purchase email)
My refund request has been approved, what should I do next?
- You will receive an instruction from our team via text, email, or PM on Facebook.
- If you would like to request for a return or refund, please send us an email at email@example.com with the subject "Return or Refund Request"
- Please include the reason of the return, picture of the product purchased, order number, complete name, address where product will be picked up by the courier.
- ALL REQUESTS ARE SUBJECT FOR APPROVAL. Items that have been used, lost, destroyed, damaged CANNOT BE RETURNED OR REFUNDED.
- Once your refund/return request has been approved, we will have our courier ship the items back to our warehouse and once it has been received, the item will be subject for evaluation.
- Once the item has been evaluated (complete packaging, damage or defect has been verified), we will either send you a replacement or refund your payment via bank deposit or LBC remittance (pick up only at LBC branches).
For other questions, inquiries, and feedback, you may send us an email at firstname.lastname@example.org or drop us a message on Facebook.
TrendBox Inc Team